Sendingar og Afhending

Shipping and Delivery

Order processing

Orders within Iceland are processed within 1–2 working days, and international orders within 2–3 working days. Orders are not processed at weekends or on public holidays, so an order placed on a Friday or at the weekend is processed on the next working day.

When your order has been shipped, you will receive an email with the shipping details.

Shipping within Iceland

We ship orders within Iceland with Dropp and Pósturinn. You can choose a Dropp pickup point, home delivery, or delivery anywhere in Iceland with Pósturinn. The price of each delivery option is shown before you pay.

Home delivery with Dropp is free on orders of 15,000 ISK or more.

Collect in store

You can collect your order free of charge from our shop at Frakkastígur 8F, 101 Reykjavík. We will email you when your order is ready for collection. Please bring your order number.

International shipping

International orders are shipped with Pósturinn or DHL. Estimated delivery times once your order has been shipped:

• Europe and the Nordic countries: 5–10 working days with Pósturinn, 2–4 working days with DHL
• North and South America: 10–14 working days with Pósturinn, 2–3 working days with DHL

Import duties, customs fees and taxes charged in the destination country are paid by the recipient. They are not included in the product price or the shipping cost.

Returns and exchanges

Items bought online. Online purchases are governed by the Icelandic Consumer Contracts Act No. 16/2016. You have 14 days from receiving your order to cancel your purchase without giving a reason. Let us know at info@nomadstore.is within that time and send the item back to Frakkastígur 8F, 101 Reykjavík, Iceland, or bring it to our shop. Items must be unused and in their original packaging.

We refund the purchase price, including the original shipping cost, within 14 days of receiving the returned item. The refund is made using the same payment method you used. The cost of returning the item is paid by the customer.

The right of return does not apply to items made to the customer's specifications, such as jewellery assembled in the Charm Bar, unless the item is faulty.

Items bought in our shop. Items bought in our shop can be returned with a receipt, provided the packaging is undamaged, in exchange for store credit.

Faulty items

Faulty items are covered by the Icelandic Consumer Sales Act No. 48/2003. If an item turns out to be faulty, please contact us at info@nomadstore.is as soon as possible after you notice the fault, ideally with a photo. We will repair or replace the item, or refund your purchase, and we cover the shipping cost for faulty items.

You can make a claim for a fault for up to two years from delivery, or five years for items intended to last substantially longer.

Contact

Nomad Ísland ehf., Frakkastígur 8F, 101 Reykjavík, Iceland
info@nomadstore.is · +354 537 5300